GENEVA Product Registration
The manufacturer GENEVA Brasswind Ltd. UK offers the GENEVA Longlife Warranty for all defects in manufacturing and materials, such as: Silver plating defects, piston defects and defects to moving parts like triggers on instruments.
Each defect may be ascertained only by GENEVA Brasswind Ltd. UK or an authorized company. The decision about repair or replacement has to be taken by one of the above mentioned institutions.
The GENEVA Longlife Warranty does not cover regular wear and tear damage that naturally and inevitably occurs, such as lacquer wear, dents, scratches or the instrument being dropped/damaged, etc. as long as these damages cannot be related to material defects or the manufacturing process.
This warranty is not applicable in case of self-made repair or modifications of the original instrument The GENEVA Longlife Warranty is not transferable and is only valid for the original purchaser.
In order to use the GENEVA Longlife Warranty the original purchaser has to register the purchased instrument.
The customer’s satisfaction is key to GENEVA Brasswind Ltd. UK and the company is striving to check as quick as possible the requests of its customers. Thus GENEVA Brasswind Ltd. UK offers the GENEVA Longlife Warranty of 5 years for the original purchaser.
In order to demand the GENEVA Longlife Warranty the original purchaser has to register his instrument and to present the original proof of purchase. All warranty claims have to be made within the above mentioned period.
Making use of the services of the GENEVA Longlife Warranty does not extend or renew the warranty period. The GENEVA Longlife Warranty is not transferable.